Engineer

Experience: Engineer: 0–2 years • Sr. Engineer: 2–5 years
 Qualification: Diploma or B.Tech in EE/ECE/Mechatronics
Why You'll Love This Role
 Join a dynamic team at the forefront of electric vehicle infrastructure! You’ll drive real-world impact by keeping our charging networks robust, efficient, and customer-ready.
What You'll Be Doing
·        Monitor RMS (Real‑Time Monitoring System) dashboards to detect EV charger issues and coordinate timely resolution
·        Provide expert support to the customer support team by analyzing technical faults via RMS
·        Troubleshoot and resolve field issues—both virtually and on-site
·        Simulate field scenarios in the lab to replicate and fix problems
·        Train customer support teams and new joiners on product usage, updates, and enhancements
·        Document troubleshooting processes for recurring issues
·        Escalate critical or exceptional field issues to R&D and collaborate on solutions
·        Visit field sites regularly to assess charger performance and gather feedback
·        Integrate EV chargers with OEM backend systems and maintain logs of site issues
·        Deliver technical presentations for product proposals and participate in product improvement discussions (software & hardware)
·        Champion product stability and sustainability in field operations
Your Profile
·        Diploma or B.Tech in Electrical Engineering, Electronics & Communication, or Mechatronics
·        0–5 years of experience in technical support, field service engineering, or related roles (based on designation level)
·        Strong troubleshooting skills and ability to simulate field issues in lab environments
·        Familiarity with remote monitoring tools (e.g., RMS) and backend integrations
·        Excellent communicator with capability to train and guide support teams
·        Proactive, field-ready, and collaborative mindset